Booking and Confirmation
- All bookings must be made in advance via phone, email, or the official website.
- A booking is only confirmed after receipt of a minimum advance payment of 25%–50% of the total rental or package cost.
- Final confirmation is subject to availability and acknowledgment by Kanpur Tour and Travels.
- The remaining payment must be completed before or at the time of vehicle dispatch.
Rental Duration and Billing
- Minimum rental duration is 4 hours or 80 km, whichever is earlier (for local rentals).
- Kilometers and hours are calculated from garage to garage.
- For outstation bookings, minimum billing is 300 km/day, irrespective of usage.
- Extra hours or kilometers beyond the package will be charged at standard rates.
- Night charges apply between 10:00 PM to 5:00 AM.
Driver Policy
- All rentals include a professional licensed driver.
- The driver’s meal and rest breaks must be accommodated by the client.
- Driver allowance (DA) will be charged for outstation travel.
- Misbehavior, harassment, or violation of driver rights by passengers will result in immediate termination of service without refund.
Vehicle Condition and Usage
- Vehicles will be provided in clean and well-maintained condition.
- Passengers are responsible for any damage caused to the vehicle due to negligence or misuse.
- Smoking, drinking, or carrying illegal substances inside the vehicle is strictly prohibited.
- The vehicle shall not be used for illegal activities or beyond the agreed route/timing.
Cancellations and Refunds
- Cancellation before 48 hours: Full refund (excluding transaction fees).
- Cancellation within 24–48 hours: 50% refund.
- Cancellation within 24 hours or no-show: No refund.
- Refunds will be processed within 7 working days.
📌 By confirming your booking, you agree to abide by the above Terms & Conditions of Kanpur Tour and Travels.